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Cancellation Policy

 

Cancellation Policy

It’s common for people to think that because there is a forecast of bad weather that they need to cancel their event. However, it has been our experience that 99% of the time the weather is either wrong or not severe enough to affect your event. Because of this, cancellations must be made 48 hours prior to your event in order to receive a full refund excluding the deposit. If the weather on the day of your event is so severe that it becomes dangerous to have our equipment we will give you a rain check that can be applied to a future event. Customers are still responsible for the entire balance for cancellations made after the 48 hour time window.
 
Deposit Policy

All orders require a $50 Credit Card deposit which is non-refundable unless the order is over $500.00. In that case a deposit of 50% will be required at the time of reservation. If you cancel your event prior to your rental you will be given a raincheck that is good for 13 months from the time of your original scheduled event. We do not issue refunds.